Track My Order

Where's My Order?

Once your Vitacatlabs order ships, you'll receive a shipping confirmation email with your tracking number and a link to track your package.

Enter your order number and email below to check your status:

[Order Number] [Email Address] → Track Order

(This box connects to your tracking app/carrier lookup — see note below.)

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Order Timeline

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Can't Find Your Tracking Info?

1. Check your email — including spam/promotions folders — for a message titled "Your Vitacatlabs order has shipped."
2. Check your account — if you created one at checkout, log in and view Order History.
3. Still nothing after 2 business days? Contact us at support@vitacatlabs.com with your order number and we'll look it up for you.

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My Tracking Says "Delivered" but I Don't Have It

This sometimes happens due to a carrier scan error. Before reaching out:

• Check around your delivery location (porch, mailroom, side door)
• Ask neighbors or household members
• Wait 24 hours — some carriers mark packages delivered slightly early

Still missing? Email support@vitacatlabs.com within 7 days of the delivered scan and we'll help sort it out.

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My Order Is Taking Longer Than Expected

Because our products ship from our fulfillment partner, delivery can take 6-14 business days depending on your location and customs processing. If it's been longer than 14 business days since your shipping confirmation, contact us at support@vitacatlabs.com with your order number and we'll investigate with the carrier.

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Need More Help?

Email us at support@vitacatlabs.com — we typically respond within 1 business day.

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Implementation note: the "Track Order" lookup box above needs to be connected to an actual tracking system — either Shopify's native order status page, or a tracking app (e.g., AfterShip, Track123, Parcel Panel) installed from the Shopify App Store. The surrounding copy is ready to use regardless of which you choose.