Shipping Policy

Last Updated: August 8, 2026

This policy explains how we process and ship your Vitacatlabs order.

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1. Processing Time

Orders are processed within 1-2 business days of purchase (Monday–Friday, excluding holidays). Since our products ship from our fulfillment facility overseas, please allow additional transit time as outlined below. During high-demand periods (e.g., promotions, holidays), processing may take slightly longer — we'll notify you if there's a significant delay.

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2. Shipping Rates & Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date of order. Because our products ship internationally, delivery times can vary based on customs processing and your location, and are not guaranteed.

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3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24-48 hours for tracking information to update after you receive it.

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4. International Shipping

We currently sell to customers within the United States. Your order ships directly from our fulfillment partner, which means transit times are longer than a typical domestic warehouse (see estimated delivery above) but lets us keep our prices low.

International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Vitacatlabs is not responsible for delays caused by customs processing.

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5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@vitacatlabs.com — we'll do our best to correct it before the order ships, but cannot guarantee changes once an order has entered fulfillment.

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6. Lost or Delayed Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first, as this is sometimes a carrier scan error. If you still can't locate it, contact us at support@vitacatlabs.com within 7 days and we'll help resolve it.

For packages that are delayed beyond the estimated delivery window, contact us and we'll look into it with the carrier on your behalf.

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7. Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery at support@vitacatlabs.com with a photo of the damage. See our Refund & Exchange Policy for next steps.

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8. Contact Us

Questions about shipping? We're happy to help.

Email: support@vitacatlabs.com Company: Vitacatlabs Website: vitacatlabs.com

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This policy is a template starting point. Fill in your actual carrier, shipping rates, and delivery estimates based on your fulfillment setup before publishing — these should match what customers see at checkout.