Subscription Policy

Last Updated: October 1, 2026

This Subscription Policy explains how recurring Vitacatlabs subscriptions work, including billing, renewals, order processing, cancellations, and refunds.

By purchasing a subscription, you agree to this Subscription Policy, our Terms of Service, Shipping Policy, Refund & Exchange Policy, and Privacy Policy.

1. Subscription Enrollment

When you select a subscription option and complete checkout, you expressly authorize Vitacatlabs and its payment providers to charge your selected payment method automatically at the price and frequency displayed before purchase.

Before completing your subscription purchase, you will be shown the applicable:

• Product and quantity

• Subscription price

• Billing and delivery frequency

• Applicable discount

• Shipping charges and taxes

• Automatic-renewal terms

• Cancellation information

Your subscription begins when your initial order is confirmed.

2. Automatic Renewal

Subscriptions automatically renew at the frequency selected during checkout until canceled.

By enrolling, you authorize recurring charges to your selected payment method without requiring separate approval before each renewal.

The renewal date, frequency, and charge amount can be reviewed through your customer account or subscription-management page, where available.

3. Recurring Charges

Your payment method will be charged according to the billing schedule shown when you subscribe.

The amount charged may include:

• The subscription product price

• Applicable taxes

• Shipping charges displayed during enrollment

• Any other charge clearly disclosed before purchase

Subscription discounts apply only while the subscription remains active and eligible.

Your bank or payment provider may display the charge under Vitacatlabs or the name of our authorized payment processor.

4. Managing Your Subscription

Where supported by your subscription plan, you may be able to:

• Update your delivery address

• Update your payment method

• Change the product quantity

• Change the delivery frequency

• Skip an upcoming shipment

• Pause the subscription

• Cancel the subscription

Available options may be accessed through your customer account or subscription-management link.

You may also request assistance by emailing support@vitacatlabs.com. Include the name and email address associated with the subscription and, when available, your order or subscription number.

Changes must be completed before the upcoming order enters billing, processing, or fulfillment.

5. Canceling a Subscription

You may cancel your subscription at any time without a cancellation fee.

To cancel:

1. Sign in to your customer account and open the subscription-management section; or

2. Contact us at support@vitacatlabs.com.

Cancellation must be completed before the next scheduled billing date shown in your account.

If a cancellation request is received after a recurring payment has been processed, the cancellation will apply to future renewals. We may be unable to stop an order that has already entered processing or fulfillment.

Once canceled, your subscription will not renew again unless you reactivate it or create a new subscription.

Canceling a subscription does not automatically cancel or refund orders that were processed before the cancellation became effective.

6. Skipping, Pausing, or Changing an Order

If your plan allows it, you may skip, pause, or modify an upcoming subscription order before its scheduled processing date.

A skipped or paused shipment does not cancel the subscription unless you separately complete the cancellation process.

Changes submitted after an order has entered processing may apply to the following subscription cycle instead.

Product substitutions and quantity changes are subject to availability and may affect the recurring price.

7. Payment Authorization and Failed Payments

You are responsible for keeping your payment information current and accurate.

If a recurring payment fails, we or our payment provider may:

• Notify you of the failed payment

• Retry the payment

• Request an updated payment method

• Temporarily pause the subscription

• Cancel the subscription after unsuccessful retry attempts

By maintaining an active subscription, you authorize reasonable payment retries in accordance with the settings of our subscription and payment providers.

Vitacatlabs is not responsible for fees charged by your bank or card issuer in connection with failed or declined payments.

8. Pricing and Subscription Changes

Subscription prices, discounts, products, or benefits may change.

If a change affects an existing subscription, we will provide advance notice when required by applicable law. Any notified change will apply to future renewals after its effective date.

If you do not agree with a change, you may cancel before the affected renewal is processed.

Temporary promotional pricing may expire according to the terms presented when the promotion is offered.

9. Product Availability

Subscription products are subject to availability.

If a product is temporarily unavailable, we may:

• Delay the shipment

• Contact you about available options

• Skip the affected shipment

• Issue an applicable refund

• Cancel the affected order or subscription

We will not substitute a materially different product without providing appropriate notice or obtaining consent where required.

10. Shipping and Delivery

Each subscription shipment is processed and delivered according to our Shipping Policy.

Estimated delivery times begin after an order has been processed and shipped. Changes to a delivery address must be completed before the upcoming order enters fulfillment.

You are responsible for maintaining an accurate and complete shipping address. Address changes do not automatically redirect an order that has already shipped.

11. Refunds, Returns, and Exchanges

Canceling a subscription does not automatically create a refund.

Subscription orders that have already been processed or delivered are subject to our Refund & Exchange Policy.

Each delivered subscription order is separately eligible for our 30-day money-back guarantee, beginning on its individual delivery date.

Approved refunds are issued to the original payment method. Processing times may depend on your bank, card issuer, or payment provider.

12. Damaged, Defective, or Incorrect Subscription Orders

If a subscription order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vitacatlabs.com.

Include your order number and clear photographs of the product, packaging, and issue. We will review the request in accordance with our Refund & Exchange Policy.

13. Promotions, Gifts, and Subscription Benefits

Subscription discounts and benefits apply only while the subscription remains active and eligible.

Promotional offers may be subject to additional terms, including eligibility, duration, minimum order requirements, or limits per customer.

Canceling a subscription may end access to future subscription pricing, gifts, digital bonuses, or other recurring benefits. Canceling will not retroactively change the price of an order that has already been processed.

14. Cancelation by Vitacatlabs

We may suspend or cancel a subscription when reasonably necessary because of:

• Repeated payment failures

• Product discontinuation or unavailability

• Suspected fraud or abuse

• Unauthorized payment activity

• Violation of our Terms of Service

• Legal or operational requirements

If we cancel a subscription, no future recurring charges will be submitted after the cancellation takes effect. Any order processed before cancellation remains subject to the applicable store policies.

15. Subscription Communications

You agree to receive transactional communications relating to your subscription, including:

• Order confirmations

• Payment notifications

• Failed-payment notices

• Shipping updates

• Subscription-management information

• Renewal or pricing notices where applicable

These messages are transactional and may still be sent if you unsubscribe from promotional marketing.

16. Changes to This Policy

We may update this Subscription Policy to reflect changes to our services, subscription plans, technology, or legal obligations.

The “Last Updated” date indicates the latest revision. If a material change affects an active subscription, we will provide additional notice when required by applicable law.

17. Contact Us

For questions about your subscription, billing schedule, upcoming order, or cancellation, contact us at:

Email: support@vitacatlabs.com
Company: Vitacatlabs
Website: vitacatlabs.com