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Refund policy

Refund & Exchange Policy

Last Updated: 8 August, 2026

At Vitacatlabs, we stand behind our products. If you're not satisfied with your purchase, this policy explains how returns, exchanges, and refunds work.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all Vitacatlabs products, starting from the date of delivery.

If you're not satisfied with your purchase for any reason, contact us within 30 days of delivery at support@vitacatlabs.com and we'll arrange a full refund of the product price.

2. Exchanges

Want to switch to a different Vitacatlabs product instead of a refund? We're happy to help.

  • Contact us at support@vitacatlabs.com within 30 days of delivery with your order number and the product you'd like instead.
  • Exchanges are subject to product availability. If there's a price difference, we'll charge or refund the difference accordingly.
  • If we need the original product returned, we'll provide instructions — see Condition of Returns below.
  • Once your exchange request is confirmed, we'll ship your new product within 2-3 business days.

If your requested product isn't available, we'll offer a full refund instead.

3. How to Request a Refund or Exchange

  1. Email support@vitacatlabs.com with your order number and whether you'd like a refund or an exchange, plus the reason.
  2. We'll respond within 1–2 business days with next steps (and return instructions, if applicable).
  3. Refunds are issued to your original payment method within 5-10 business days of approval. Exchanges ship within 2-3 business days of approval.

We may ask for a photo of the product (e.g., remaining quantity) to help us improve our formulas — this is optional and not required to process your request.

4. Condition of Returns

  • Opened and used products are eligible for a refund or exchange under our 30-day guarantee — we want you and your cat to actually try the product.
  • If we request the product back, it should be shipped to the return address we provide. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, damaged in transit).

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@vitacatlabs.com

 with your order number and a photo of the issue. We'll send a replacement, arrange an exchange, or issue a full refund at no additional cost to you.

6. Late or Missing Refunds

If you haven't received your refund within the timeframe above:

  1. Check your bank account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. Contact your bank — there is often processing time before a refund shows up.
  4. If you've done this and still have not received your refund, contact us at 

    support@vitacatlabs.com

7. Subscription Cancellations

If you're on a subscription plan, canceling your subscription stops future charges but does not automatically refund past shipments. Past shipments are covered by the 30-day guarantee above, calculated from each individual delivery date. You can also request to swap the product in your next subscription shipment by contacting us before it ships.

8. Sale Items and Discount Codes

Products purchased at a discount or during a promotion are still covered by our standard 30-day money-back guarantee and exchange policy, refunded at the price actually paid.

9. Contact Us

Questions about your order or this policy? We're here to help.

Email: support@vitacatlabs.com

 Company: Vitacatlabs Website: vitacatlabs.com

This policy is a template starting point and should be reviewed to make sure it matches your actual fulfillment process (e.g., whether you require items to be shipped back, your actual processing times, whether you can realistically offer exchanges with your current inventory) before publishing.